Privacy Policy

Last Updated: [11.02.25]

Welcome to Hotel Alexandros. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book a stay, or interact with our services.

1. Who We Are

2. What Personal Data We Collect & Why

We collect personal data to provide you with a better experience and fulfill our legal obligations.

A. Booking & Reservations

  • Full name, email address, phone number, and payment details.
  • Purpose: To process reservations, confirm bookings, and facilitate payments securely.

B. Contact Forms

  • Information you submit via our contact form (name, email, message).
  • Purpose: To respond to inquiries and provide customer support.

C. Newsletter & Marketing

  • Email address (if you subscribe to our newsletter).
  • Purpose: To send promotional offers and hotel updates. You can opt out at any time.

D. Cookies & Tracking Technologies

We use cookies to enhance user experience and analyze website traffic.

  • Necessary Cookies: Ensure proper website functionality.
  • Analytics Cookies: Track visitor behavior (Google Analytics).
  • Marketing Cookies: Used for remarketing and ad personalization.

3. How We Use Your Data

We use your information to: ✔ Process hotel reservations and payments.
✔ Improve our website functionality and user experience.
✔ Send booking confirmations and customer support messages.
✔ Offer personalized promotions (with your consent).
✔ Prevent fraudulent activities and enhance security.

4. Who We Share Data With

We do not sell your personal data. However, we may share information with: ✔ Payment Processors (e.g., Stripe, PayPal) – for secure transactions.
✔ Analytics Services (e.g., Google Analytics) – to improve website performance.
✔ Third-Party Booking Platforms (e.g., Booking.com, Expedia) – if you book through them.
✔ Legal Authorities – if required for fraud prevention or legal compliance.

5. How Long We Retain Data

  • Booking data: Retained for 12 months for tax and legal compliance.
  • Newsletter subscriptions: Until you unsubscribe.
  • Contact form submissions: Stored for 6 months.

6. Your Rights (GDPR Compliance)

If you are an EU resident, you have the following rights: ✔ Access: Request a copy of your personal data. ✔ Correction: Update inaccurate or incomplete data. ✔ Deletion: Request data removal (subject to legal obligations). ✔ Objection: Opt out of marketing communications. ✔ Data Portability: Request data in a portable format.

To exercise your rights, email us at [Your Email].

7. Security Measures

✔ SSL encryption for secure transactions.
✔ Firewalls and malware protection.
✔ Restricted access to sensitive data.
✔ Regular security audits.

8. Cookies & Tracking

When you visit our site, we use cookies to improve functionality and analytics. You can manage cookie preferences through our cookie consent banner.

[Accept Cookies] | [Decline Cookies] | [Manage Preferences]

9. Changes to This Privacy Policy

We may update this policy periodically. We encourage you to review this page for any changes.

Last Updated: [11.02.25]

If you have any questions, contact us at [Your Email].